Refund and Cancellation Policy

This policy sets out the terms on which you may cancel your subscription or request a refund from fivedaylaunch, a service of Softlynx Dataworks Private Limited.

1. Monthly subscription

• You may cancel at any time from your customer portal, or by writing to hello@fivedaylaunch.in.
• Cancellation takes effect at the end of the current billing period. You retain access until then.
• We do not pro-rate refunds for unused days within a billing period.
• Auto-renewal will not occur once cancellation is confirmed.

2. One-time build

A one-time build purchase is refundable under the following conditions:

• Before site delivery (within 5 business days of payment): if you cancel before we deliver a preview URL, you receive a full refund minus a ₹1,000 handling fee for setup work already performed.
• After site delivery, within 7 days: if you have received the preview URL but have not moved the site to your own domain, you may request a refund of 60% of the purchase price. The remaining 40% covers the labour and infrastructure already committed.
• After site go-live or after 7 days from preview delivery: no refund is available. You retain full ownership of the site files.

3. Failed payments

If your payment fails and cannot be recovered within 3 retry attempts across 7 days, we will suspend the Service. Restoration requires bringing the account current. If the account remains unpaid for 30 days, we will archive the site and terminate the account.

4. Chargebacks

Please contact us before initiating a chargeback. Chargebacks bypass our support process, cost us dispute fees, and can result in permanent suspension of your account. We are almost always able to resolve issues faster than the payment network can.

5. How to request a refund

Email hello@fivedaylaunch.in with:

• Your registered email address.
• Order or subscription reference (visible in your customer portal).
• Reason for the refund.

Approved refunds are processed within 7 business days via the original payment method through Razorpay. Bank-side settlement may take an additional 3–5 business days.

6. Exceptional cases

If the Service is unavailable for more than 8 consecutive hours in a calendar month due to our fault (excluding force majeure), you may claim a service credit equal to one day's subscription fee, up to a maximum of 15 days per month.

7. Contact